1. How to Reach Us
- Email: admin@inntcloud.com
- Legal entity: inntcloud LLC
- Registered address: 30 N Gould St, Sheridan, WY 82801, USA
2. What We Support
- Account, billing, invoice, and order-related questions.
- Service availability issues and technical troubleshooting.
- Product usage guidance, feedback, and business inquiries.
3. Response Targets
We generally provide an initial response within 1-2 business days. Complex cases may require additional verification, coordination with third parties, or internal escalation.
4. Security and Abuse Reports
For security incidents, suspicious activity, or abuse reports, please submit detailed evidence via email so our team can investigate and respond promptly.
5. What to Include in Your Request
- The account email and any relevant order or invoice reference.
- A clear description of the issue, steps to reproduce, and timestamps.
- Screenshots, error messages, or logs when applicable.